Service on iOS - Product Stars
Best products of May 2018

Service on iOS

Customer service issues solved for you, on demand, for free

Upvotes 709 PH Page >
Ben Tossell
After raising a seed round, Service have now released their iOS app. You can read the announcement on TechCrunch by @fitztepper @schneider can tell you more on the update :)
Michael Schneider
Maker
Hey guys, excited to be back on Product Hunt again - this time for our native iOS app! This app isn't just our website in app form - it's a completely new, all chat interface to solve customer service problems. Now you never have to wait on hold or fill out a web form again - in less than 1 minute you are guided through filing any issue in an intelligent chat interface, and then kept up to date via push notifications. We have big plans for Service's future on mobile and this is just a first step. Would love to hear what you think and happy to answer any questions!
Raphael Ouzan
@schneider Beautiful app with outstanding UX and overall polishing! Chapeau.
Aaran McGuire
@schneider I've not heard of this before (I'm sure others haven't too), can you explain what this service does, maybe give an example?
Michael Schneider
Maker
@aaran_mcguire yes - we handle customer service issues for you. So, if your flight is delayed 5 hours, or your cable company is over billing you, or Amazon hasn't issued the refund they owe you, etc... instead of wasting your time calling them and waiting on hold, you simply tell us what happened (in under a minute!) and we handle the issue for you, on your behalf, for free. We take all legit issues and with with any company (except governments) to broker fair resolutions.
Brenden Mulligan
The app looks amazing. Great work!
Michael Schneider
Maker
@mulligan thanks Brenden! And Launch Kit is in there and awesome.
Jordan Stone
Huge fan - @schneider and team do great work!
Michael Schneider
Maker
@jordsto thanks sir!
Conrad Barrett
Huge fan of this service - every time I've used it has been successful and a joy.
Michael Schneider
Maker
@conradd thanks Conrad!
Alan VanToai
This is awesome. We've leaned on my business partner's mom for this exact type of service - brokering customer service resolutions on our behalf (a service we've lovingly referred to as "pro nag nag"). Easy to see the market for this - a one-stop shop for all gripes - and can definitely see how brand/company partnerships could eventually be a natural extension of the model. @schneider I read in your response to @aaran_mcguire that this is free for consumers... can you discuss the business model?
Michael Schneider
Maker
@vantoai thanks Alan! Hopefully we can give your business partner's mom a break :) We are still developing our business model, for the foreseeable future it will be free for consumers and free for businesses. Eventually we will start charging businesses or consumers or both... TBD.
paigecraig
Love this product - used it twice now to find a lost snowboard and cancel a gym membership. Do you guys plan to integrate with certain large brands and take over their customer service or will you always represent the consumer?
Michael Schneider
Maker
@paigecraig great question... we're a neutral third party, so we represent both the consumer and the business. If the consumer has been wronged, we fight like hell to get them what they deserve to make it right. If they are filing a dubious case, we will protect the brand by not even bothering them and dealing with the consumer directly.
Jeff Rogers
@schneider Feels to me like brands might value a neutral party's evaluation of their customer service. Perhaps an overall score and some breakdown. Often times there's a disconnect between the frontline support an organization is providing and what the raw numbers tell management.
Erik Torenberg
Congrats on the launch! Any hilarious or incredible customer service stories so far you can share with us ? 😄
Michael Schneider
Maker
@eriktorenberg too many for these comments :) safe to say we've seen it all - from the most insane flight or travel situations to the most insane consumers being incredibly unreasonable. Luckily, most consumers are reasonable and most businesses want to do right for their customers.
Ryan Holmes
Love the problem this is going to solve. Congrats @schneider.
Michael Schneider
Maker
@invoker thank you sir!
Nicolas Princen
Amazing service! I can't believe this is free - too good to be true!!! Question : How long does it usually take to get a case solved. I'm a huge fan of this already...
Michael Schneider
Maker
@nicoprincen thanks Nicolas! the resolution time depends on the case... usually it's anywhere between same day to a week or two. our process is very efficient so from your perspective, it shouldn't take more than 1 or 2 minutes of your time total.
Nicolas Princen
@schneider @nicoprincen Amazing! Sounds great. I can't wait to get a customer service problem to try this out now!
Lewis Howes
How fast does it take to get my problem solved on average, and would you guys be willing to wait on the phone for hours to solve my issue or do I have to pay for that service at all?
Michael Schneider
Maker
@lewishowes Hey Lewis - on average, same day to a week or two, most are solved in under 2 days, but it only takes 1-2 minutes of your time during that period. We're willing to do whatever it takes to get you a fair resolution, including waiting on hold, and it's completely free!
Jessey White-Cinis
First off, thanks so much for this; I loose a ridiculous amount of money each year due to my inability to deal with picking up the phone and calling an 800 number. Also, are you working on integrating directly with many of the larger businesses to provide a single interface for any communication I might have with them? Also do you foresee adding the ability to hold my private information to allow for purchases this way as well? Thanks again!
Michael Schneider
Maker
@jcinis thanks for the question Jessey... we are already integrating with large businesses, and are usually faster and more efficient than you could be yourself dealing with the same business. Our goal is to provide a single "customer service" interface for any issue you have in your life. We have the ability now for you to add third party accounts to your profile - if you add things like account #s and the last 4 of your social, often that gives us everything we need to help you when you have an issue.
Torrey Barrett
Love you guys! I've used Service twice now, and both times the results were beyond my expectations. So excited you're on iOS now.
Michael Schneider
Maker
@torreyb awesome - thanks for the support, Torrey!
Brandon Kleinman
"This is awesome! Does it work only in the US or in other countries too?
Michael Schneider
Maker
@bksenior good question - works worldwide - and we'll deal with any business, except for government institutions (which have zero incentive to provide good customer service).
Tim Dorr
How do you make money or plan on making money? My "too good to be true" alarm is going off :)
Michael Schneider
Maker
@timdorr hey Tim - we currently don't make money, we are only 6 months old.. but we are learning a ton. Once our software matures a bit (which will allow us to scale), we have a sufficient user base and we understand our value proposition to both consumers and businesses, we'll turn on monetization.
Michael 😍 Galpert
App is sweet! Nicely done team Service. How do you handle privacy of personal info? Feature request for next version: passlock app so when I put my private info in settings it's not easily accessible by someone with access to my phone
Michael Schneider
Maker
@msg we handle personal info very securely... and yes, pass lock to access settings is coming in next version!
boreta (glitch mob)
What's the most common problem that people come to you guys with?
Michael Schneider
Maker
@boreta good question! most commonly we're dealing with travel issues... flight delays, cancellations, lost bags, hotel room stuff, etc. second most common are telecommunication companies (Verizon, T-Mobile, Comcast, etc.), and third are retail companies like department stores and Amazon.com.
Joe Fernandez
Really love what you guys are building. Clearly this saves my time as a user but if I have a high stakes issue how can I be sure you guys will get a good of a result as I might get myself?
Michael Schneider
Maker
@joefernandez Joe, we completely understand the intensity around "high stakes" issues. With Service, you're likely in better hands than your own. Here's why - you only have the benefit of your own experience, whereas we have the benefit of thousands of experiences. We have professionals who negotiate fair resolutions between businesses and consumers every day - in other words, they're pros. Lastly, we have the benefit of our software, which helps us find the most efficient and fair resolution for any issue and with any business.
Matt Van Horn
What's the technology like behind this? Will some be automated, will it be all humans, humans in the US, other countries?
Michael Schneider
Maker
@mvanhorn great question - there's a ton of software behind what we're doing. Each day, the ratio of software:humans goes a little more in favor of the software. I believe we will get to a point where we can solve most common customer service issues in an automated way, which is great for both the consumer and the business.
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